Services & Support
Professional Services

Professional Services Overview
The relevance of a digital asset management system to the business it serves contributes to its uptake amongst users and ultimately determines overall return-on-investment. Systems that reflect the nature and needs of the organisation will be more valuable to users than those that do not.

To tailor each new implementation of FocusOPEN Digital Asset Manager, Daydream provides a range of professional services:


Customised Off-The-Shelf (COTS): Your Unique Business Needs

FocusOPEN provides a platform for a digital asset management system, which is tailored by our consultants and software development team to suit the individual requirements of each business. In a typical implementation, the following steps are taken:

1. Functional Specification

Via meetings with key stakeholders and end-user focus groups, Daydream consultants will identify features or modifications required to ensure the best return-on-investment for your business. These findings are formalised into a functional specification.

2. Bespoke Software Development

Following functional specification, Daydream software engineers will design or amend system components, features, permissions and metadata categories to suit both your business and IT environments.

3. Systems Integration

Often digital asset management systems are required to integrate with existing business systems, to share data and eliminate system duplication costs. For example, digital asset management systems may be required to integrate with LDAP servers to facilitate Single Sign-On (SSO). Daydream has considerable experience integrating a number of common business systems with Digital Asset Management solutions, including:
  • LDAP & Active Directory
  • Ordering & Fulfilment Systems
  • Enterprise Content Management (ECM)
  • Customer Relationship Management (CRM)

4. Data Migration & Other Asset Services

To support your digital asset library, Daydream provide a range of asset services, including: editorial & library management, controlled vocabulary & taxonomy design, asset digitisation, media production and data migration services.


Graphical User Interface Design: Your Brand

We recognise that brand cohesion across all corporate communication channels is essential for modern businesses. As such, FocusOPEN Digital Asset Manager is engineered to support full interface re-branding and our experienced graphical user interface designers will work with your brand team to ensure absolute adherence to corporate brand guidelines.


Customised Training & User Help: Your Users

Even with careful consideration for consistent and intuitive interfaces, more complex tasks require powerful features with advanced user controls. Without some ongoing instruction, these features will be misunderstood and under-utilised, resulting in user dissatisfaction and a lower overall return-on-investment.

Ongoing training can increase overall user expertise and ensure that, as staff join and leave your organisation, this knowledgebase is well maintained and does not erode. Deliverable online or in workshops, Daydream will design courses which will cover the system and any enhancements or extensions made throughout its lifecycle. Further, comprehensive user help documentation is provided with each implementation of FocusOPEN, which can be translated into multiple languages for global user bases.

 

Further Information
For further information on Daydream's professional services, email info@daydream.co.uk or telephone us on: +44 (0)20 7096 1471.

Digital Asset Management Solutions: Find Out More

 

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Improve efficiency and collaboration with FocusOPEN's workflow features for approval and ordering.


Order & Approval Workflows in FocusOPEN

Enable teams to share information, feedback on assets and place orders with suppliers via the FocusOPEN digital asset management system. More




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Digital Asset Management Software, Services and Solutions
Daydream Interactive Ltd t/a Daydream - UK Company Number: 3453913
Registered Office: 50 Broadway - LONDON - SW1 0RG - United Kingdom
TEL: +44(0)20 7096 1471 - FAX: +44(0)20 7117 1636 - EMAIL: info@daydream.co.uk